August 21, 2012: Counter-Strike: Global Offensive was officially released by Valve, revolutionizing competitive first-person shooter gaming and establishing one of the most enduring esports scenes in history.
August 21, 2012: Counter-Strike: Global Offensive was officially released by Valve, revolutionizing competitive first-person shooter gaming and establishing one of the most enduring esports scenes in history.
Last Updated: August 1, 2023
At CS Gaming Hub, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines our procedures for refunds, including eligibility requirements, timeframes, and the refund process.
Please read this Refund Policy carefully before making a purchase. By making a purchase on our website, you agree to be bound by the terms of this policy.
You may be eligible for a refund in the following circumstances:
Refunds will not be provided in the following circumstances:
To be eligible for a refund, you must submit your refund request within 7 days from the date of purchase. Refund requests submitted after this period will not be considered unless there are exceptional circumstances.
Once we receive your refund request, we will process it within 3-5 business days. If your refund is approved, the funds will be returned to your original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
To request a refund, please follow these steps:
Alternatively, you can email us directly at info@csgaminghub.com with the subject line "Refund Request" and include all the information listed above.
Upon receiving your refund request, our customer service team will review the details of your purchase and verify the information provided. We may contact you to request additional information or evidence to support your refund request.
We reserve the right to deny refund requests if we have reason to believe the request is fraudulent, abusive, or otherwise not in good faith.
Refunds will be processed using the same payment method used for the original purchase:
In some cases, we may offer store credit instead of a monetary refund, which can be used for future purchases on CS Gaming Hub.
If you experience technical issues that prevent you from receiving your purchased CS2 skin or using our services, please contact our customer support team immediately. We will work to resolve the issue as quickly as possible and determine if a refund is appropriate.
If you believe an unauthorized transaction has been made using your account, please contact us immediately. We take such matters seriously and will investigate promptly. If we confirm that an unauthorized transaction has occurred, we will process a refund and take appropriate measures to secure your account.
In the event of significant service interruptions or website downtime that affect your purchase, we will evaluate refund requests on a case-by-case basis. Please contact our customer support team with details of how the service interruption affected your purchase.
We reserve the right to make exceptions to this Refund Policy at our sole discretion. If we make an exception for you, this does not mean we will make the same exception in the future or for other customers.
In cases of clear errors on our part, we may extend the refund eligibility period or make other accommodations to ensure customer satisfaction.
If you wish to cancel your order before the CS2 skin has been delivered to your Steam inventory, please contact our customer support team immediately. We will make every effort to process your cancellation request, but please note that our delivery process is typically very fast, and cancellation may not always be possible once the order has been placed.
If we are able to cancel your order before delivery, a full refund will be issued to your original payment method.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about this Refund Policy or would like to request a refund, please contact us:
Our customer support team is available 24/7 to assist you with any questions or concerns regarding refunds.