Privacy Policy

At CS Gaming Hub, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

1.1 Personal Data

We may collect personally identifiable information, such as:

Name
Email address
Phone number
Shipping address
Billing information
Steam ID/Username
Payment information (we do not store complete credit card information)
Communication records when you contact our support team

1.2 Usage Data

We may also collect information about how the website is accessed and used. This usage data may include:

Your computer's Internet Protocol (IP) address
Browser type and version
Pages of our website that you visit
Time and date of your visit
Time spent on those pages
Device identifiers
Other diagnostic data

1.3 Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

Types of cookies we use:

Essential cookies: Necessary for the operation of our website
Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
Functionality cookies: Used to recognize you when you return to our website
Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Process and complete transactions
Deliver the purchased skins to your Steam inventory
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Comply with legal obligations

3. Legal Basis for Processing

We will only process your personal data when we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In most cases, the legal basis will be one of the following:

Consent: You have given us explicit consent to process your personal data for a specific purpose.
Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal obligation: Processing is necessary for us to comply with a legal obligation.
Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.

4. Disclosure of Your Information

We may share your personal information in the following situations:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
To Comply with Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
To Protect Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7. Your Data Protection Rights

Depending on your location and applicable laws, you may have various rights regarding your personal information, including:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Cookie Policy

9.1 What Are Cookies

Cookies are small pieces of data stored on your device (computer or mobile device) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.

9.2 How We Use Cookies

We use cookies for the following purposes:

To enable certain functions of the website
To provide analytics
To store your preferences
To enable advertisements delivery, including behavioral advertising
To enable the shopping cart functionality

9.3 Types of Cookies We Use

We use both session and persistent cookies on our website:

Session Cookies: These are temporary cookies that expire when you close your browser. They enable our website to recognize you as you navigate between pages.
Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They enable our website to remember your preferences or actions across multiple sites.

9.4 Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website, deliver advertisements, and so on. These cookies may include:

Google Analytics cookies to analyze website traffic
Facebook Pixel for advertising and remarketing
Payment processor cookies for transaction processing

9.5 Controlling Cookies

You can control and manage cookies in various ways. You can delete cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@csgaminghub.com
By phone: +440045742449
By mail: Studio 90 Zachary Spring, Clarkside WF1 5HR, United Kingdom